Frequently Asked Questions
Everything you need to know about your AKT London experience.
Where do you ship your products?
AKT London currently offers domestic shipping across the UK and international shipping to select countries worldwide. Shipping costs and delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products cruelty-free?
Yes, AKT London is committed to ethical standards. All of our products are cruelty-free and we do not test on animals at any stage of production.
Can I modify or cancel my order after it's placed?
We aim to process orders quickly. If you need to change or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate you.